E-commerce terms for Vedersø Klit Camping Terms and conditions Below you will find useful information regarding the use of online booking. You can read about how we process your entered information, how you receive your receipt in connection with a purchase and much more. When VEDERSØ is written below, it is used as a synonym for Vedersø Klit Camping. Payment All prices stated in the VEDERSØ online booking system are, like everywhere else on the website, stated in Danish kroner including VAT and all taxes unless otherwise stated and clearly stated in the situation in question. Payment is made by using one of the approved payment cards / credit cards in online booking, including Dankort, Visa, Mastercard. There is no charge for trading that takes place through online booking. Information about trading on the Internet You can safely shop on the Internet through our online booking system. As a consumer, you are basically insured in relation to any misuse of your credit card online, therefore there is no deductible for misuse of your payment card via the Internet. You can read more about how you as a consumer should relate to payments online at the following websites: www.betaling.dk, www.fdih.dk. Shipping and delivery When booking and paying for a cabin, a rental tent, a place for your own tent, or a place for your own caravan, you will be presented with a contract from VEDERSØ, in which the accounts for your purchase appear. The contract can be printed out from the website after the booking has been completed, and will also be sent by e-mail immediately after the purchase, if the correct e-mail address is provided by the buyer. Delivery of the ordered product takes place on arrival in VEDERSØ on the day of arrival (and ends on departure on the day of departure). Both of these times are stated in the above contract. Right of withdrawal and refund You have the option to cancel your booking on the following terms: If you cancel within 14 days after the order is made, the full amount will be refunded. Otherwise, the following applies. If you cancel more than 30 days before arrival, you will be reimbursed the full amount with the exception of an administration fee of Dkk. 200, -. If you cancel less than 30 days and more than 7 days before arrival, you can get half of the amount refunded. If you cancel less than 7 days before arrival, you will lose the entire amount paid. Registration of information VEDERSØ registers your name, address, e-mail and other information provided in connection with the purchase in its customer directory. The information is not passed on, but VEDERSØ retains the registration for 5 years. VEDERSØ uses server-side cookies and a secure connection to create the security of the information that you provide on the site. When paying by credit card, the registration is done via a secure server, where the information is encrypted before it is sent over the Internet. Complaint processing If for any reason you do not receive your contract confirming your purchase and you have not received an error message from the system, then you can write to the address or telephone number below. Complaints about the booking process, the booking itself or the product (stay) must be made within a reasonable time after you have discovered the error or should have discovered the error by regular review of your contract. You can complain in writing or orally. One year after receipt of the goods (the stay), the right to complain ceases in accordance with the Sale of Goods Act, section 83, subsection. 1, unless otherwise agreed. When VEDERSØ receives your complaint about an item, the complaint will be processed as soon as possible. VEDERSØ will decide whether the received item should be refunded, exchanged or whether a price reduction should be given. Business information Vedersø Klit Camping Øhusevej 23 6990 Ulfborg Tel: 97495200 E-mail: vedersoklit@dk-camp.dk Cvr .: 28 32 22 67